Testimonials

john weyman:
England-UK

09 Jun, 2020

It does all that I hoped for.

Roger J Spratt:
U.K

28 May, 2020

Works very well and very fast. A great programme

Paul Matthews:
Australia

26 May, 2020

Does the job really well

Michael D Petkovich:
USA

26 May, 2020

Download Surgeon 3.0 does what I need to do and is easy to use. No manual is necessary. James provided excellent support to help me install the software.

Roger Spratt:
Great Britain

20 May, 2020

A great product which does what it says on the tin!

Bill E Schmidt:
United States

10 May, 2020

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Roland:
USA

28 Apr, 2020

I have, and absolutely LOVE, Song Surgeon. I use it all of the time, it's GREAT. Download Surgeon has gotten my attention now. May I please ask this, when you download a video (YouTube, etc.)and you're playing it in 1080 (On YouTube) does your "Saved" copy also "Play Back" in 1080? Thanks for the help. If it's as good as Song Surgeon, you've got a "HIT"...

Bo:
USA

11 Apr, 2020

Download Surgeon is a perfect compliment to Song Surgeon. Learning new material has never been easier!!

Gary Wilson:
USA

10 Apr, 2020

I loved Download Surgeon 2. I love Download Surgeon 3 even more!

I'm about ready to purchase another copy for my desktop PC.

Excellent program and training videos. It does everything I need it to do and I've never needed to call for your support. That says it all.

Keep up the good work. You'll have my continued and loyal business!

Jim Scotti:
USA

30 Mar, 2020

I can Jam at Home, with Song Surgeon, now with the Isolation, what a positive tool.

Anthony John Wright:
New Zealand

25 Mar, 2020

It has been a great tool however some movies won't some spanish ones come up error other than that I am a satisfied customer.

C Grosse:
USA

15 Mar, 2020

Youtube download works on one PC, but not on the one I actually need it on.

Vincenzo Piana:
USA

10 Mar, 2020

I like it but sometimes it keeps not letting me download.


[ADMIN] - I'd suggest you complete a Help Desk ticket so we can resolve your issue.

Jeff Lyon:
USA

05 Mar, 2020

I purchased Video Surgeon some time ago and really love it, but found the sniffer wouldn't open some files I wanted. I tested Download Surgeon 3 and found the sniffer grabbed those files. What’s great is that I can open Download Surgeon files with Video Surgeon and use all the editing and looping functions. Both products are great and have been really helpful. Thanks for developing them.

Astrologer:
United Kingdom

23 Feb, 2020

At this moment in time I find this to be the best, but strangely it does not work on my desktop computer? I have to download on my laptop.

Judith:
Australia

04 Feb, 2020

Big Improvement on earlier Model James.
No problems as yet.
Song Surgeon still works great too. Keep up good work Regards Judith.

Ron Felice:
USA

02 Feb, 2020

Great product. Easy to operate, very stable and reliable.

Klaus J Christoph:
United States

01 Feb, 2020

I use Download Surgeon and Song Surgeon to grab the song from youtube and then slow it down in Song Surgeon to learn the song. Two great products!!!

KP:
Germany

01 Feb, 2020

Good Good Good Good Good

Peter Sheridan:
United Kingdom

31 Jan, 2020

Working well. No problems at all.

William Petry:
USA

31 Jan, 2020

I have been using DS3 (as I used DS2) to down load video lessons for guitar. Many instructors build their lessons in parts. One part of the lesson is free to everyone. Other parts of the lesson are not. I understand that this is a way to get the public to purchase the full lessons; however, I use DS3 to down load the other parts of the lesson(s). It is an excellent tool for capturing the complete lesson. My transition to DS3 was easy. In addtion, I have both Song Surgeon and Video Surgeon. Song Surgeon helps me with the chord structure of songs I wish to learn and Video Surgeon is most helpful with quick recording of all types of videos. I am very please with these products and will continue to support them in the future.

Kevin Roscoe:
Canada

30 Jan, 2020

Sadly it didn't work on the sites I was interested in.
Customer support was great and we tried to get it to work but in the end I got my money back which was totally hassle free!!!

Salvador Ramos:
México

30 Jan, 2020

Very fast and reliable so far for you tube

James Roger STARK:
Scotland

28 Jan, 2020

This product has proved easy to use and so useful for collecting both music and video clips.

James Roger STARK:
Scotland

28 Jan, 2020

This product has proved easy to use and so useful for collecting both music and video clips.

Gene Lacy:
USA

27 Jan, 2020

Just like Song Surgeon, it does exactly what I got it for.

James Weaver:
Canada

27 Jan, 2020

I come from the pretechnology age so i have to work at understanding it but so far i find this product very cool.

Johnn M Caluwaert:
United States

26 Jan, 2020

Great product. Many thanks

Ron:
United States

26 Jan, 2020

I'm still learning how to use all the parts and systems but each time I learn a new section I realize what a fine product I have in my hands. thank you.

Geo:
USA

26 Jan, 2020

I’m very pleased with the way it works. It does what it is supposed to and does it easily. I’ve used only for YouTube so reason for 4 stars instead of 5. The program installed easily on my Mac.

Peter B:
Australia

26 Jan, 2020

The software is great product that keeps its promise to provide a product. Initially I had a few problems that were quickly resolved by support staff. Highly recommended.

cbbc:
Canada

25 Jan, 2020

Great product
Keep Up The Good work.

Henry:
USA

25 Jan, 2020

The YouTube part works great, but the Sniffer Downloader does nothing. But if you're into downloading from YouTube, then you're in.


[ADMIN] The sniffer module does work and can grab files from 70%+ of all websites. I'd suggest you complete support ticket.

Alan:
Canada

22 Jan, 2020

Once again, awesome support. Migrated DS3 to a new machine - some problems but they were fixed very quickly. The support team is incredible.

Fran Rivkin:
United States

30 Dec, 2019

it's good, but lots of tools out there for youtube. have still not had success downloading from other sites.

JJB:
USA

25 Dec, 2019

Works much better than version 2.

Dieter von Depka:
Germany

22 Dec, 2019

hello people,
in my opinion, this is a fast and safe way for me to convert the newest youtube videos to MP3/ Mp4s and save them 4 the future.Tese products are very good.I play several instruments as guitar, etc.. and I use DS2 for downloading learning lessons and others things. I use James tools frequently and they are working great. Go on in the coming years, good team...thank you 1000 times

Dieter von Depka-Pro:
Germany

22 Dec, 2019

since years I am working with that tool, thats the reason for giving; 10 from 10 stars. Excellend tool. Go on in the evolution, good teamwork.

Judy Rankin - de Mer:
France

03 Dec, 2019

Only use for audio; captures anythying. Very useful for studying songs.

Robert J. Picco:
Canada

02 Dec, 2019

It's great product. Works as described in there promotional material. I had some problems with the install and set-up because I don't possess the computer skills that my young grand children have but with a text to James I was quickly straightened out and running the program. Much to my surprise and delight, James replied to me early on the Sunday morning of a long weekend. That's dedication and customer support; unheard of most other places. Kudos to James and his products. I subsequently purchased Song Surgeon also.

Roy C. Albertalli:
USA

02 Dec, 2019

Download Surgeon great product as are Song Surgeon and Video Surgeon. Plus Jim and his team provide quick and outstanding service above and beyond!

Seve B:
USA

02 Dec, 2019

This, in my opinion is a definite step up from the previous version. Ver. 3 is much much better. I really like it and use it most every day. Plus, their customer service is like icing on the cake. Thanks for a great product.

Bobby Counts:
United States

01 Dec, 2019

Tried to download video from a website only to find the video had some algorithm to blur it

[ADMIN] Please send us the URL of this video, we like to investigate this from our end.

David Signor:
USA

01 Dec, 2019

Outstanding product. Great customer service and always looking to make it better. Completely satisfied, which is amazing in this environment. Thanks for all you do and keep it up

Steven Anderson:
USA

30 Nov, 2019

I recently upgraded to iOS Catalina on my iMac, and now Download Surgeon will not launch. I used my original registration information to re-register it, and it failed. The error message says the license file contains an incorrect computer ID, and it has been removed from my machine. I will say, however that even before I upgraded to Catalina, I could not get the software to work, despite having followed the video tutorial. Not pleased.

[ADMIN] Catalina has caused several issues, this was one. It can easily be fixed though. Please contact the Support Desk.

Michael Conlon:
US

28 Nov, 2019

Much more useful than the previous products, have not had a bad download situation yet! Thanks!

WILLY JACOBS:
BELGIUM

26 Nov, 2019

NO PROBLEM EVERYTHING OK

RICHARD THERKELSEN:
United States

25 Nov, 2019

I love all the "Surgeon" products.
Great tools, great support. Five stars all the way.

Michael Keck:
USA

21 Nov, 2019

Love your products James. This App Worked beautifully once and now will not open and error when trying to register. My order #DS3-8896536

[ADMIN] Complete a Help Desk ticket and we'll get this fixed for you.

Bill McKinney:
USA

20 Nov, 2019

I purchased Download Surgeon 3 to use on my Mac. It kept crashing. I notified James and he made a suggestion. I tried it and it did not solve the problem. James then took control of my computer and worked his magic, and presto! It has worked perfectly ever since. He was very prompt and quick about solving the problem I was having. Oh, by the way, the problem is a Mac problem not a Download Surgeon problem. Thanks Jim, Love the product.

Howard Rowley:
United Kingdom

18 Nov, 2019

I raised Ticket ID: 26411 shortly after buying DS3 on 20 Sept 2019 as the SC recorder would not work. There was an initial prompt response and on that Friday I was asked to send in the log for further investigation "on Monday". I have since heard nothing despite having written again asking about progress. Very disappointed about this - I've purchased previous versions of DS and have VS and SS as well. They're all good products, but support is apparently letting you down.

[ADMIN] -- We responded to ALL tickets within 24 hours. Sadly, there are times when Help Desk responses end up in Spam or Junk Mail folders - which is what I suspect happened here.

Bob Higgins:
United States

18 Nov, 2019

I have tried many different download products, with varying levels of success. This is consistently the most useful and successful and converts directly into MP3 format so I don't have to re-address each song. I use this as a companion to Song Surgeon, which is frankly head and shoulders better than anything else I've used to learn songs and even able to compare the disparate styles available.

Joseph O'Toole:
Australia

17 Nov, 2019

Very easy to use and works well with other JT products

Michael Keck:
USA

17 Nov, 2019

Excellent features and easy to set up and use.

Merle Arnold:
USA

19 Oct, 2019

Download Surgeon can do some things that YouTube Downloader cannot. I have both.
I agree with another user
James Todd products are very good.

Rob Skiffington:
NewZealand

10 Oct, 2019

James was very kind to me,
And the products are very good.

Bruce Morehouse:
USA

08 Oct, 2019

I play guitar and use DS2 for downloading learning lessons and others. I use this frequently and it works great. I really like that I can download from sites that don't allow you to download. The slow down, tempo and looping features are wonderful. If you need help, James Todd is very quick to respond. Great Purchase!

Kate Bedding:
Canada

23 Sep, 2019

This is a fast and safe way for me to convert youtube videos to MP3s and save them - I use them to play along on my fiddle. Previously, the sites I used were slow and often included malware.

Mansoor Suhail:
Canada

20 Sep, 2019

Very Good.I am very happy with it.

Jeff B:
USA

18 Sep, 2019

Am mostly pleased with the product. Unfortunately, I can't download videos from some music instruction sites where I have a membership. I should have tested the demo more before purchasing.

[ ADMIN -- Let us know which site(s) you are having trouble with and we will be happy to take a look for you ]

Bernard Pekarovich:
United States

17 Sep, 2019

installed on 2 machines but not used yet. not crazy about having to deactivate from the activated machine rather than the alternate machine I want to activate and use as I can in song surgeon and video surgeon. can this be done within my account ?

[ The licensing for Download Surgeon is different than our other products. We state on the check out page of the Shopping cart that a purchased includes a license for a single machine.

The reason is because of the support required for this Download Surgeon. Because of what this product does it is much more susceptible to being broken by changes in operating systems, updates to operating systems, firewalls, antivirus programs, malware programs and permission issues - and therefore may require more intensive support than our other products. That is why we limit the number of licenses to one. ]

Peter Ilyk:
Australia

16 Sep, 2019

Fantastic. I had used other products before but they were inconsistent. Download surgeon has worked faultlessly. Would recommend this to anyone interested in downloading video or audio. Definitely 5 stars from me.

Josh Greenberg:
USA

15 Sep, 2019

So far, I’ve been able to get any file and then open in other programs to study.

Tom Dell:
USA

15 Sep, 2019

I use Download Surgeon for converting YouTube Premium music videos to MP4 for presentations I give to senior citizens, like myself, on the Origins of Rock and Roll. This way I don't have to rely on internet connections or worry about a youtube video being removed.

Charles Grasser:
USA

14 Sep, 2019

I forgot to mention this in my initial review. The Technical Support from Todd, Michael & James, Inc. is the BEST I've ever encountered. I am a power user and probably push the products to the limit, hitting situations that a lot of people never see. Every email is answered in a timely manner! Also, I've made several suggestions for Song Surgeon and they added one of them to Ver 5.

Two other "general" comments on the company is that they do not require you to remove older version of the software when a new release comes out. So if there is something you like about the older program you can use it and not having to worry about the multiple versions interfering with each other. The second feature, which I personally think is awesome, is the ability to manage licenses. If I get a new laptop, I can easily move my license from the old PC to the new one. This is a big convenience because I hate having to call companies to have them do this simple function. In some cases they act like I'm trying to misuse my license. With Todd, Michael & James, Inc., they have a very user friendly way of allowing me to transfer licenses built into the software products. I feel that all companies should do this.

Since I forgot to mention these great features, I would give the product a 4.5 score. This review is a 5 star and my previous was 4 stars. So it averages to 4.5.

I highly recommend this product to band members, family, friends and anyone reading this review.

Charles Grasser:
USA

14 Sep, 2019

I have been a big fan of DL Surgeon. I purchased 3 licenses for Ver 2 but only 1 license for Ver 3.

I am a huge advocate for your company. I use DL Surgeon and Song Surgeon very often. I have a situation where the Ver 2 Sniffer works better for me than Ver 3. So honestly, I use Ver 2 most of the time. To me the interface of the Sniffer requiring me to use a special browser is inconvenient. However, I have run into a couple situations where the Ver 2 Sniffer did not work. The Ver 3 Sniffer worked great! So while I prefer the Ver 2 interface, I have used Ver 3 in cases where the Ver 2 didn't work. The other functions, i.e., YT DL & OS DL worked flawlessly. I haven't used the SC Recorder, but I suspect that will be great as well.

Thank you for allowing me to provide feedback. As I said earlier, I am a great advocate of your company and would be more than happy to be involved in Beta testing any product except Video Surgeon.

DL Surgeon & Song Surgeon are two of the MOST USED products on 3 of my computers.

John Barker:
United Kingdom

13 Sep, 2019

Tried to install but unable to due to my laptop is 32bits. Qustion- Did i get refund ?
.
john

[ ADMIN -- John, yes as we discussed DS3 does not run on a 32 bit machine. We issued a refunded back on 7/16/19. ]

Greg Smith:
Australia

12 Sep, 2019

Works great, use it every day !

Rudolf Berends:
Nederland

11 Sep, 2019

It helps me at my sax study. It is easy in use and perfect for me.

Mike Sowin:
USA

10 Sep, 2019

The program opens a mid file OK. But after making a minor change, the file cannot be saved in it's original format.

VICTOR G PEREZ:
Philippines

09 Sep, 2019

easy to use. works with 95% of websites

David Lopez:
United States

09 Sep, 2019

Sniffer interface much better

Peter Kruesi:
Switzerland

09 Sep, 2019

It really works. Wonderful!

John Blevins:
United States

09 Sep, 2019

I have other programs but I use one of the song surgeon programs most of the time now. Good product

Dan Miller:
USA

26 Aug, 2019

I Use It All The Time And It Works Great>

Gary Fox:
TEXAS - USA

21 Aug, 2019

Love Download Surgeon! I post frequently on Facebook, and DS is an invaluable tool to get my messages out. Also, I am a singer and I use DS to select songs from You Tube to practice. Great tool! Glad I got it!!

Jerry walker:
United States

17 Aug, 2019

Great easy to use the best

Clayton Williamson:
USA

16 Aug, 2019

Great product. Use it every day. Only problem I have is the Sniffer isn't working right. Left a ticket, but no response yet. Still, a great product. Mostly use the screen capture module & YouTube downloader. I use all your products regularly. Keep up the great work!!

Ken Spiby:
UNITED KINGDOM

14 Aug, 2019

This is the best version to date.
I like the new window where you can select either Audio OR Video Mp4 then give the file a name and file folder where to keep the copy of the download BEFORE one starts to record.Much better!
Thanks for a great product keep doing the R & D

Denny B.:
USA

13 Aug, 2019

Love it Works Great. It worked on every video I tried.

Pieter:
South Africa

13 Aug, 2019

Very easy to operate with high quality playback sound.

Gordon Tempest:
United Kingdom

13 Aug, 2019

DS3 software handles and manages capturing/downloading AV files from a multitude of sources easily - EXCELLENT application!! Highly recommend.

Allan Wolpowitz:
United States

11 Aug, 2019

I use it every day to download Youtube snippets for sound bites for a Masters thesis. It is fast and reliable. I have also used it for a screen capture of videos very successfully. Excellent product, in fact, the best from everything else AI have tried

John Morgan:
United States

11 Aug, 2019

It's a great product and generaly works well but it hasn't been able to down load the audio for a couple of youtube videos.

Jean-Marc Sabourin:
Canada

08 Aug, 2019

Excellent product !!!

Ed Heer:
USA

07 Aug, 2019

This works great I have not found a reason to try anything else.

John Baer:
USA

06 Aug, 2019

The program works exactly
as out outlined on the advertisement.Very Cool!

Jack Spira:
United States

06 Aug, 2019

I've used this several times so far with excellent results. I succeeded in downloading files that my other downloader could not process. This is fast, reliable and very user friendly. Great way to keep videos at your fingertips to study technique. Great support is provided.

Sam Seaton:
usa

04 Aug, 2019

It is great. 3 is Much better than #2.

Sam Seaton:
usa

04 Aug, 2019

It is great. Much better than #1.

James Anstey:
Canada

04 Aug, 2019

So far, each non you tube musical instruction site I use has worked very well with downloading the videos available.

Jon Philbrick:
USA

03 Aug, 2019

Fortunate to find this product and now is my "go to" software.

balinas:
usa

03 Aug, 2019

The product is much better after the recent youtube downloader updates. Faster than it was initially. You do need a 'minimize' button on the progress indicator box. Having it in my face the whole time during download is why I only gave this 4 stars.

Pierre Gervais:
Canada

02 Aug, 2019

Great product. Use it regularly.

Airforcechief:
USA

01 Aug, 2019

So far, no issues. Very useful.

Jim Mitchell:
USA

01 Aug, 2019

Quick and easy! Great help when under pressure to building set lists.

Robin Greenwood:
Canada

01 Aug, 2019

One thing I would like to see changed is if you are going to record several videos form the same source using the screen capture that you set the screen size once only not every time you want to record.
Thanks

[This should be something that can be added without much trouble. I will add it to the TO DO list.

Michael:
USA

31 Jul, 2019

DS3 a little slower to load than 2 but it probably has a lot more internally going on. Once loaded the 64bit version really shines. Maybe video is slightly slower loading than 2 but you will not miss your bus over the wait time.

William Taylor:
United States

31 Jul, 2019

Great product. The voice sync problem in screen capture is gone in Ver 3. The support is terrific.

Brian Norman:
United Kingdom

31 Jul, 2019

Extremely pleased with DS3.
Quick and easy downloads most of the time.

Noel McNaughton:
Canada

31 Jul, 2019

The downloaders have got better and better over time. with DS3 I have not encountered any video I cannot download.
The odd time that I have encountered a problem in the past, James has responded very quickly and helped me solve the problem.

Dallas Berry Sr:
United States

31 Jul, 2019

This is the best version of Download Surgeon I have used, and I have used earlier versions of the software. What I love the most about this current version is that it allows the downloading of ‘playlists’ from YouTube. In my opinion, it is well worth the modest cost for the software. Customer service and support is great.

Richard:
Singapore

31 Jul, 2019

Great product. Easy to use and works perfectly.

Gordon Hill:
USA

31 Jul, 2019

Nice updates easier to use, keep up the usage videos.

James:
USA

31 Jul, 2019

DS3 is the best video download product I have used.

David:
U.S.A.

17 Jul, 2019

DS3 is the best video download product I have used. DS2 and VS used to have a few copying issues due to restrictions that YouTube put on the videos. Now I'm easily getting a 99% success rate with DS3.

Now I can either download a group of videos at one time or choose to download the music from those videos at one time. Talk about the time saved. This product was well worth the money. I'm anxious to see what's coming in the future from the brilliant minds of Jim and Todd. BTW, a shout out to you both for your great customer service. Last year I had a problem with my VS software and even though I was out of the warranty window for support help, they still helped me fix the problem.

Anyone hesitating buying a product from these gentlemen need not worry. They back the product in all ways.

Ron:
USA

04 Jul, 2019

I downloaded DS 3 and it works fine on Truefire video. Video and Audio are both great.

It's possible that it might not work on all videos however because I suspect they have different kinds of protection on different videos (gross assumption on my part).

I have only tried one video, that would not work properly with DS 2 but worked perfectly with the new version.

With Truefire you get all kinds of different teachers and a wide variety of ideo/audio quality.

So who knows which videos have protection and which do not?

With DS2 I tried all forms of download and none worked on the Truefire videos that I was interested in.

Thank You, I am blown away. Solves a major issue for me.

Granta:
Canada

04 Jan, 2017

Awesome support - never left me hanging even at a busy time of year. The best.

Alan:
Canada

09 Dec, 2016

Wow - I couldn't believe how quickly and efficiently my problem was dealt with and solved. Several back and forth emails to get DS2 up and running on a quite old machine. Awesome software. Thanks Jim!!

N Lendzion:
USA

26 Sep, 2016

Incredible product The customer service is the best I have ever seen. You cannot go wrong dealing with these people. Wish everybody was as good as these people

RANDY:
USA

12 Jul, 2016

By far the absolute best customer service I've experienced. Great product.

rob !:
Canada !

29 May, 2015

this product is awesome . I bought it and I am totally satisfied Nice product Jim ! Rob !

Ray:
Australia

29 May, 2015

DownLoad Surgeon blows the socks off all of its(Download free with all of adv. junk, and trojans) competitors, - the Hi-Def(1080p) features provide the "kick" that viewed video quality can always do with, and Audio is detailed and solid, in particular performs outstanding with 3D Movie downloads. -

Softpedia Website:
USA

26 Feb, 2015

Download Surgeon is an effective and reliable software solution developed to help you save videos or their corresponding audio stream, from various websites to your computer, including YouTube, Facebook, DailyMotion, SoundCloud and others.

In terms of appearance, the application is very small and compact, occupying as little space as possible on your desktop, so you can easily work with it and other windows simultaneously.

To read the rest go here:

http://www.softpedia.com/get/Internet/Download-Managers/Download-Surgeon.shtml

Roy:
United States

18 Feb, 2015

Download Surgeon provides access to Video/Audio files not accessed by Video Surgeon or Song Surgeon. Not only useful to musicians, but anyone wanting to access Video/Audio files for non-music related training purposes. Excellent value for your money.

Tom:
USA

18 Feb, 2015

Super program, does everything well and is simple to use. Really like the video tutorials! Thanks for making this work!

Michael:
USA

17 Feb, 2015

Nice Product. Hope you add more sites to the OS download over time.

Denis:
Ukraina

17 Feb, 2015

Hę koleʒı, koležanki, vıċomgąme nartı, sanki, kėdı taka pėnkna źıma, nic nas v domu nė zatšıma!