Support Page
D ownload Surgeon has a fully staffed Help Desk that provides 24 hour response times during the M-F workweek. This Help Desk contains a support ticket system, Knowledge Base, and Download Links to all versions of the software, including older versions.
All initial support requests should be initiated through our Help Desk. Please do not use email or phone calls for support. We need the written details of your problem in order to effectively assist you.
Download Surgeon 4 requires a annual Support Plan in order to be used. Unlike our other products that only run on your machine and DO NOT have to interact with other websites, Download Surgeon must work on thousands of websites – and have the ability to find and download A/V files from these sites. And if one of these web sites changes something – and sites are always changing things – this may break DS4’s ability to work on that site. This means that work on DS4 is never finished. We are always working on the code base to keep it working on a large number of sites.
As a Download Surgeon 4 customer you have unlimited access to our Support Desk and ticketing system. In addition to the Support Desk a written User Guide and a series of Training Videos are also available.
In addition to the Help Desk, Download Surgeon also utilizes the Telephone and a Remote Assistance System to provide non-routine support on an as-needed basis. The use of these two support methods is initiated by Download Surgeon support staff at their discretion. Go to Help Desk
September 18, 2024
I can tell that you take your customers problems seriously and are interested in finding a
solution. That gives me a good feeling for the future to have such a fair contact person at my
side in case of problems.
I will now create some large videos. I know I can always get in touch with you if I have any problems. Thank you very much for that. May your path continue to be successful.
I will now create some large videos. I know I can always get in touch with you if I have any problems. Thank you very much for that. May your path continue to be successful.
September 2, 2024
I have to say not only are your products great but yours is the most impressive customer service
I’ve ever experienced!
September 3, 2024
Tks so much Jim. For a second I thought that my laptop was possessed! In a way it was😂, by you.
Tks for taking the time to check it out and tks for the tips. Really appreciate all the support.
Have a great week.
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The Download Surgeon website also has a series of Training Videos which we highly recommend. These videos cover all of the functions found in Download Surgeon and will answer most questions. Go to Training Videos
Download Surgeon also comes with a detailed written User Guide. You can browse this guide on-line or you can download and print the User Guide as a pdf document. Go to User Guide
Lastly, Download Surgeon offers customized training. If you are interested in this option, please go to Step 2 of the shopping cart. These sessions are purchased in blocks of 20 minutes. We use a screen sharing tool so you can see our screen as we answer your questions and review or illustrate topics of your choice. Go to Shopping Cart