Download Surgeon Development
Updates/Upgrade Policy
Download Surgeon provides all intra-version updates free. For example, if the current version is 4.4.0.1 and an updated version 4.5.0.0 is released, all Version 4 customers would get this update free of cost. All current versions of Download Surgeon are stored on the Download Surgeon Help Desk in the Downloads Section, and can be accessed and downloaded at any time.
Releases of new major versions are not free. When a new major version is released, for example going from version 4 to version 5, all existing customers will receive a special “Customer Discount”. Additionally those that purchased within the previous 10 months are also eligible for “New Release” discount as shown in the table below. The special discount is available ONCE each time a new version is released.
NEW RELEASE DISCOUNT
If you purchased Download Surgeon within 10 months of the release of a new major version, you are entitled to the following “New Release” discount, in addition to any other available discount which may be offered. This discount will automatically be calculated and applied to your order.
| Owned less than 30 days | = 100% of purchased price applied to Version 4 |
| Owned 31-60 days | = 90% of purchased price applied to Version 4 |
| Owned 61-90 days | = 80% of purchased price applied to Version 4 |
| Owned 91-120 days | = 70% of purchased price applied to Version 4 |
| Owned 121-150 days | = 60% of purchased price applied to Version 4 |
| Owned 151-180 days | = 50% of purchased price applied to Version 4 |
| Owned 181-210 days | = 40% of purchased price applied to Version 4 |
| Owned 211-240 days | = 30% of purchased price applied to Version 4 |
| Owned 241-270 days | = 20% of purchased price applied to Version 4 |
| Owned 271-300 days | = 10% of purchased price applied to Version 4 |
CUSTOMER DISCOUNT
If you did not purchase within 10 months of the release of a new version, then the following discount will apply. This discount is off of the regular site price, not the sales price, and it cannot be added to other sales discounts that might be in effect at the time you purchase.
All Version 1 Owners: 10% off the Regular Web Site Price
All Version 2 Owners: 20% off the Regular Web Site Price
All Version 3 Owners: 30% off the Regular Web Site Price
If you are an existing Download Surgeon customer, you will need to log in on the Download Surgeon order page. Once logged in, our system will located your order, calculate your discount and apply it to your order.
UPGRADE PROTECTION
If you purchase Upgrade Protection then you will receive the next major release free. For example, if you purchased Upgrade Protection with Version 4, you will receive Version 5 FREE when it is released. Upgrade Protection only applies to the NEXT major release. Going back to the example above, a customer would receive Version 5 free, but not Version 6 or other later releases, unless they purchase Upgrade Protection again. Upgrade protection is sold for about 60% of the current price. It can be purchased at the time that you purchase Download Surgeon.
When Download Surgeon releases a new major version, customers are not required to purchase the new version. We will continue to support the more recent older versions on the Help Desk. However, at some point, very old versions will no longer be supported.