The annual support plan provides for ongoing support after your 1 year free support period that comes with your purchase has expired. This plan allows you to open an unlimited number of Incident Support Tickets throughout the year. This support plan covers a single machine. If you own more that one license of Download Surgeon and you want all of your machines covered you will need to purchase as many Annual Support Plans as you have machines. This plan will be set up as a recurrent billing and will be billed annually. You may cancel it at any time.*

Cancellation of your annual billing plan will result in a pro-rata refund if it has not been used. If you have requested support during the period the plan has been in force, the refund amount will be reduced by $19.95 per incident submitted to our help desk, and then pro-rated. If you have submitted two or more incidents during the support plan period then there will be no refund.