The annual support plan provides for ongoing support after your 1 year free support period that comes with your
purchase has expired. This plan allows you to open an unlimited number of Incident Support Tickets throughout the
year. This support plan covers a single machine. If you own more that one license of Download Surgeon and you want
all of your machines covered you will need to purchase as many Annual Support Plans as you have machines. This plan
will be set up as a recurrent billing and will be billed annually.
You may cancel it at any time.*
Cancellation of your annual billing plan will result in a pro-rata refund if it has not been used. If you have
requested support during the period the plan
has been in force, the refund amount will be reduced by $19.95 per incident submitted to our help desk, and then
pro-rated. If you have submitted two or more
incidents during the support plan period then there will be no refund.