FAQ

Win 7 – Win 10
Mac OSx 10.10 – 10.14

1. How is the product delivered?

The product is delivered as a downloadable file. An option to buy a CD copy is available for an additional cost.

2. What operating system does Download Surgeon run on?

Download Surgeon runs on Mac (OSx) 10.9 -- 10.12 and Windows 7 -- Windows 10

3. What file formats are available for saving audio and video files?

Download Surgeon can save files in most of the common audio and video file formats. A partial list includes: wav, mp3, mp4a, aif, wma, aac, mp4, mpg, webm, avi, mov, flv.

4. Is this purchase of Download Surgeon an annual cost or a 1-time purchase?

Your purchase of DS is a 1-time cost. Every few years we may develop and release new major versions of the software. When these are released, you are not required to upgrade, but if you choose to you will be required to purchase such new versions.

5. Am I required to own a Support Plan?

Your purchase of Download Surgeon includes 1 year of free support. Beyond this, you are not requred to buy or own a support plan. However, you should know that, download module issues are the most common type Help Tickets. Overactive antivirus programs, firewalls, changes in Operating Systems (OSs), the introduction of new OSs, website changes at places like YouTube, new A/V streaming technologies - all of these and many more affect the ability of Download Surgeon to deliver consistent, reliable functionality.

Although all customers always have access to the self-help sections of the Support Desk (Knowledge Base Articles, Download Section, and Troubleshooters) we strongly recommend a an Annual Support Plan, once your year of support expires. This will ensure the smooth, continued and uninterrupted working of Download Surgeon on your computer.

6. What is the quality of the files I grab in Download Surgeon?

The files that are grabbed using one of the three, direct download modules will be exactly the same as the original file. Those files obtained using Download Surgeon's SC Recorder will be of similar quality because it is making a digital copy of the audio and video it records.

7. Why does Download Surgeon come with only one license?

The licensing for Download Surgeon is different than our other products. Your purchase entitles you to ONE license. The reason is because of what the product does and the support required to keep it running. the support required for this product. Download Surgeon is much more susceptible to being broken by changes in operating systems, updates to operating systems, firewalls, antivirus programs, malware programs and permission issues - and therefore requires much more support than our other products. That is why we limit the number of licenses to one.

8. Is it legal to download audio or videos?

Download Surgeon is no different than many other products, it can be used for legal purposes and it can also be used for illegal purposes. Google among others have sued to block some products that perform download functions. However, it's important to remember that many uses of copyrighted material are considered legal under the fair use doctrine to U.S. copyright law. The fair use doctrine makes exceptions for non-infringing purposes like news reporting, research, education -- or just for laughs. Consider YouTube's first big legal copyright challenge, a 2007 video of a baby dancing to the Prince song "Let's Go Crazy". Universal Music Group, the copyright holder of that hit song, sued the baby's mom for copyright violation. A judge ruled in favor of the mom and the baby, citing fair use.

Also, most websites contain something called a Terms of Service (TOS) agreement which describes the terms for using a website. Downloading files may not be allowed under the TOS of some websites and the violation of the TOS, and it is possible that this could result in blocking or suspension of an account on that website.

Our goal is to provide you with a useful tool. We are in no position to provide you with advice on whether how you use the product is legal or not. We have had various types of downloading modules in some products for almost a decade. Generally speaking our experience is this: If you download a file for your own personal use it is extremely unlikely you will ever encounter any issues. Contrarily, if you download something and then redistribute it or use it in a commercial settings you are asking for trouble and it may very well find you.