How is the product provided?
The product is provided as a download file. An option to buy a CD copy is available for an additional cost.
What operating system does Download Surgeon run on?
Download Surgeon runs on Mac (OSx) 10.8 -- 10.12 and Windows XP -- Windows 10
What file formats are available for saving audio and video files?
Download Surgeon can save files in most of the common audio and video file formats. A partial list includes: wav, mp3, mp4a, aif, wma, aac, mp4, mpg, webM, Avi, mov, flv.
Is this purchase of Download Surgeon an annual cost or a 1-time purchase?
-Your purchase of DS is a 1-time cost, there is no annual recurring fee to own the product. Every few years we may develop and release new major versions of the software. When these are released, you are not required to upgrade, but if you choose to you will be required to purchase such new versions.
Am I required to own a Support Plan?
-No, you are not required to own a full service support plan, however, your first-time purchase of Download Surgeon provides you with 1 year of free support. Whether or not you extend your support plan beyond this first is entirely up to you.
What is the quality of the files I grab in Download Surgeon?
The files that are grabbed using one of the three, direct download modules will be exactly the same as the original file. Those files obtained using Download Surgeon's SC Recorder will be similar but slightly reduced in quality because you will b taking a video of a video. Audio files from the SC recorder should be virtually identical because of our system records system audio.
Is it legal to download audio or videos?
Download Surgeon is not different than many products, it can be used for legal purposes and it can also be used for illegal purposes. Google among others have sued to block some products that perform these functions. However, it's important to remember that many uses of copyrighted material are considered legal under the fair use doctrine to U.S. copyright law. The fair use doctrine makes exceptions for non-infringing purposes like news reporting, research, education -- or just for laughs. Consider YouTube's first big legal copyright challenge, a 2007 video of a baby dancing to the Prince song "Let's Go Crazy". Universal Music Group, the copyright holder of that hit song, sued the baby's mom for copyright violation. A judge ruled in favor of the mom and the baby, citing fair use.
Also, most websites contain something called a Terms of Service (TOS) agreement which describes the terms for using a website. Downloading files may not be allowed under the TOS of some websites – and the violation of the TOS, and it is possible that this could result in blocking or suspension of an account on that website.
Our goal is to provide you with a useful tool. We are in no position to provide you with advice on whether how you use the product is legal or not. We have had various types of downloading modules in some products for almost a decade. Generally speaking our experience is this: If you download a file for your own personal use it is extremely unlikely you will ever encounter any issues. Contrarily, if you download something and then redistribute it or use it in a commercial settings you are asking for trouble and it may very well find you.